Legal

Refund Policy

Effective Date: March 2, 2026  |  Last Updated: March 2, 2026

At BRODV LTD ("BRODV", "we", "us", or "our"), we want you to be completely satisfied with your purchases. This Refund Policy outlines the terms and conditions for refunds across all our platforms and services. All payments are processed securely through Stripe.

1. Software Subscriptions

Our software products and plugins are offered on a subscription basis (monthly or annual). The following refund terms apply:

1.1 Cooling-Off Period

You are entitled to a full refund within 14 days of your initial purchase or renewal, provided you have not made substantial use of the software during that period. This is in accordance with the UK Consumer Contracts Regulations 2013 and the EU Consumer Rights Directive.

1.2 Cancellation

• You may cancel your subscription at any time through your account dashboard.
• Upon cancellation, you retain access to the software until the end of your current billing period.
• No partial refunds will be issued for unused time within a billing period after the 14-day cooling-off period.

1.3 Annual Subscriptions

• Annual subscriptions may be refunded in full within 14 days of purchase.
• After 14 days, annual subscriptions may be eligible for a pro-rata refund at our discretion, less any discounts applied at the time of purchase.

1.4 Free Trials

If a free trial is offered, you will not be charged until the trial period ends. You may cancel at any time during the trial without being charged.

2. Marketplace Purchases

Our marketplace platforms connect buyers with independent sellers worldwide. Refund terms vary depending on the type of product:

2.1 Physical Products

• Right to return: Buyers may return physical products within 14 days of receipt for a full refund, provided the item is in its original condition and packaging.
• Damaged or defective items: If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will arrange a full refund or replacement at no additional cost.
• Wrong item received: If you receive the wrong item, contact us immediately and we will arrange for the correct item to be sent or issue a full refund.
• Return shipping: Return shipping costs are the responsibility of the buyer unless the item was damaged, defective, or incorrectly sent.

2.2 Handmade and Custom Products

• Custom-made or personalised items are non-refundable unless they arrive damaged, defective, or significantly different from their description.
• This exclusion is in accordance with consumer protection regulations regarding bespoke goods.

2.3 Digital Products (Marketplace)

• Digital products purchased through the marketplace are non-refundable once downloaded or accessed, unless the product is materially different from its description.
• If you provided express consent to receive the digital content and acknowledged the loss of your right to cancel before download, no refund will be issued.

2.4 Seller Disputes

If you are unable to resolve an issue directly with the seller, you may open a dispute through our platform. BRODV will review the case and make a fair decision. Our dispute resolution decisions are final on the platform.

3. Web Services

• Before work begins: Full refund available if you cancel before any work has commenced.
• Work in progress: If you cancel after work has begun, you will be charged for the work completed up to the point of cancellation. Any remaining balance will be refunded.
• Completed work: Once a project has been delivered and accepted, no refund will be issued. If the deliverables do not meet the agreed specifications, we will revise the work at no additional charge.

4. How to Request a Refund

To request a refund, please contact us with the following information:

• Your full name and email address associated with the purchase.
• Order number or transaction reference.
• The product or service you would like refunded.
• The reason for your refund request.

Send your request to contact@brodv.com. We aim to respond to all refund requests within 3 business days.

5. Refund Processing

• Approved refunds will be processed back to your original payment method via Stripe.
• Refunds typically take 5-10 business days to appear on your statement, depending on your bank or payment provider.
• Currency conversion fees charged by your bank on the original transaction are non-refundable.

6. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or payment provider. We are committed to resolving issues quickly and fairly. Initiating a chargeback without first contacting us may result in delays and the suspension of your account pending investigation.

7. Exceptions

We reserve the right to refuse a refund in the following circumstances:

• Evidence of fraud or abuse of our refund policy.
• Repeated refund requests from the same customer for similar purchases.
• Violation of our Terms of Service.

8. Your Statutory Rights

Nothing in this Refund Policy affects your statutory rights as a consumer. If you are a consumer in the UK or the European Union, you are entitled to the protections provided by the mandatory consumer protection laws of your country of residence.

9. Contact Us

If you have any questions about this Refund Policy, please contact us:

BRODV LTD
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom
Email: contact@brodv.com